1.  How can I make an appointment?

You can call DexxOnCall any working time and set an appointment.

2. What are the charges?

Hourly rate with minimum charge.

3. Who is doing the support?

The troubleshooting of your system is performed by one of our industry certified technical experts.  When you call us to request service, you will speak to one of our technically trained customer service representatives who will find out details of your problem and delegate it to one of our expert technicians.

4. What is remote support?

Remote support is the process where a support specialist can help you fixing your computer over the internet.  The technician can view your screen and move the mouse and keyboard safely from a remote location.
The benefits of online computer support include:

·      Fast: Receive help instantly without having to wait for a tech to arrive to you.

·      Convenient: No need to take the bulky computer to a shop or wait for an in-home visit.

·      Affordable: Our costs are much lower than sending a tech to you…. this lets us charge much more affordable prices for the same high quality service as you would receive from an onsite technician

5. What if you cannot fix my computer remotely?

There are times when an online remote session will not be adequate to remedy a particular problem. In those cases we will schedule an onsite technician to be physically to your location.

6. Is your work guaranteed?

No fix No charge warranty.

7. How quickly will you have a technician physically dispatched to my location?

We can usually have a tech out to you the same or next day.

8. Do you support MAC?

We support only Windows through our onsite and remote service.  Our remote service is only available for Windows at this time.